Question 1

Do you take a percentage of my ad spend?

Accepted Answer

No, and there is no version of this where we do. You pay a flat monthly fee. Media generation is billed at cost. The month-to-month term and the flat fee are the retention model: we keep the work by being worth keeping.

Question 2

Who owns the ad accounts?

Accepted Answer

You do, on every channel. We operate them. If an account is not set up yet we complete the setup as part of onboarding, and it is still yours. Nothing about leaving us requires you to rebuild an account.

Question 3

What happens if I stop working with you?

Accepted Answer

You keep the agents, the code, the captured data, the ad accounts and the creative, plus the full history, versions and iterations from day one. That history is the part that matters: it seeds your own managed agents rather than handing you a fresh install. Market Intelligence stays a connected feed.

Question 4

Where does this actually run?

Accepted Answer

In your own Google Cloud, from the first day. Dealers already spend heavily with Google; this shifts which Google product you are buying, from renting reach to owning infrastructure. Where it matters, inference can run on-premises instead: no API cost, and data that never leaves the building.

Question 5

How much control do I have over what the agents do?

Accepted Answer

Engagements start approval-first. Autonomy expands per action type as the logs and the performance prove it out. Low-risk actions like pausing overspend or fixing a feed earn auto-execution first. Spend changes and new creative keep human sign-off longest. The audit trail is itself a deliverable.

Question 6

Do I have to connect my DMS?

Accepted Answer

No. Everything runs on data your competitors publish in public, so there is nothing to integrate and no IT project standing between you and your own market.

Question 7

Can I buy the intelligence without the agency?

Accepted Answer

Yes. Market Intelligence stands alone at $500 a month, and for the first 150 rooftops that rate is locked for life. The reverse is not true: the agency is never sold without its intelligence layer, because every decision it makes is downstream of the market data.

Question 8

What is not in scope?

Accepted Answer

Lot photography, human BDC lead handling, and staffed on-site events. We will refer you to a partner for those rather than quietly leave them off the list. Broadcast buys stay with your buyer; we produce the creative and place the digital.

Question 9

How does Vandoko handle stair-step bonus tracking?

Accepted Answer

Vandoko tracks your position against every relevant OEM incentive tier, newest first. When you are within reach of a threshold, the briefing shows how many units are needed and what the incremental value is. Missing one unit on a 100% tier can cost the entire retroactive bonus pool.

Question 10

What do I actually get every morning?

Accepted Answer

A daily briefing with a written narrative over computed facts, not a generated opinion: where your inventory sits against your competitive set, what moved in the last cycle, and which incentive thresholds are in reach. It is tracked daily and in your hands by morning.

Question 11

Can different roles get alerts on different channels?

Accepted Answer

Yes. Delivery preferences are set per channel and per person, with opt-out on every channel. A sales manager can take SMS while an owner takes the morning digest.

Question 12

Does my team need to install anything?

Accepted Answer

No. SMS and email require nothing new, and the dashboard runs in a browser.

Question 13

Is my dealership data secure, and do you sell it?

Accepted Answer

Encrypted in transit and at rest, and no. Vandoko is an independent intelligence platform with no auction, no marketplace and no ad inventory. Revenue comes from your subscription and nothing else.

Question 14

How does the 14-day trial work?

Accepted Answer

Create an account, run your scan, and you have full access for 14 days. If it is not right for your rooftop you walk away owing nothing.

FAQ

Frequently Asked Questions