Question 1

Do I need to connect my DMS to get started?

Accepted Answer

No. Run your first scan with just your dealership name, ZIP code, and primary OEM brand. You see real market data in under 2 minutes. DMS integration unlocks deeper inventory intelligence but is not required to start.

Question 2

How long does setup take?

Accepted Answer

First scan: under 2 minutes. Full platform onboarding: under a day. There is no IT project, no new hardware, and no mandatory DMS integration before you can start seeing value.

Question 3

What DMS systems does Vandoko connect to?

Accepted Answer

Vandoko connects to CDK, Reynolds & Reynolds, and Dealertrack out of the box. Integration is handled by our team - no IT project on your end.

Question 4

How fast are the alerts?

Accepted Answer

Under 60 seconds from market event to dealer notification. When a competitor drops price on a unit you have in stock, your GSM knows before the customer does.

Question 5

What does Vandoko actually monitor?

Accepted Answer

Every price change, inventory movement, allocation opening, and competitive shift across your market - 24 hours a day. The four pillars are Market Composition, Inventory Intelligence, Competitor Offers, and Buyer Profiles.

Question 6

How does Vandoko handle stair-step bonus tracking?

Accepted Answer

Vandoko tracks your position against every relevant OEM incentive tier in real time. When you are within reach of a threshold, your manager gets an alert showing how many units are needed and what the incremental value is. Missing one unit on a Nissan 100% tier can cost the entire retroactive bonus pool.

Question 7

What are Buyer Profiles?

Accepted Answer

Buyer Profiles surface buyers who purchased at competing dealerships, when they will be back in market, and which customer relationships in your area are vulnerable - not just the contacts already in your CRM.

Question 8

Which channels are included?

Accepted Answer

All six: SMS, Slack, WhatsApp, web dashboard, email digests, and phone briefings. Every channel is included in every plan - no add-on fees.

Question 9

Can different roles get alerts on different channels?

Accepted Answer

Yes. Role-based routing is a core feature. A sales rep might get SMS alerts for pricing changes; a GM might prefer a morning email digest; an owner might want Slack. You configure each role independently.

Question 10

Does my team need to install a new app?

Accepted Answer

No. SMS, WhatsApp, and email require nothing new. Slack integration connects to your existing workspace in minutes. The web dashboard is browser-based - no install.

Question 11

Is my dealership data secure?

Accepted Answer

All data is encrypted in transit and at rest. We do not sell it, share it with third parties, or use it to benefit any other platform. Your data is yours - we use it to help you and nothing else.

Question 12

Does Vandoko sell my data?

Accepted Answer

No. Vandoko is an independent intelligence platform with no auction, no marketplace, no ad inventory. Our revenue comes from your subscription, nothing else.

Question 13

What's included?

Accepted Answer

Full platform access for one rooftop - all four intelligence pillars, all six delivery channels, role-based routing for your entire team, and a 14-day trial. No per-seat fees. Pricing details available upon request.

Question 14

What is Founding Dealer pricing?

Accepted Answer

Founding Dealers who join the beta lock in exclusive pricing. Founding Dealer status also includes a private Slack community with direct access to the Vandoko team. Contact us for pricing details.

Question 15

Do you support dealer groups?

Accepted Answer

Yes. Multi-rooftop discounts are available for dealer groups. Each rooftop gets its own market intelligence - the platform does not blend data across rooftops. Contact us for group pricing.

Question 16

How does the 14-day trial work?

Accepted Answer

Run your first scan, see real market data for your area, and get full platform access for 14 days. No credit card required. If Vandoko is not right for your rooftop, you walk away with nothing owed.

Frequently Asked Questions

Getting Started

Intelligence

Channels

Security

Pricing